Refund policy

Return & Refund Policy

At LiftWear, your satisfaction matters to us. That’s why we offer a 30-day return window, starting from the date your order is successfully delivered.

Return Eligibility

To qualify for a return, items must be returned in the same condition in which they were received: unused, unopened, and in their original packaging.

For health and hygiene reasons, we cannot accept returns on products that have been opened or used.

A valid proof of purchase is required for all return requests.

To initiate a return, please contact our support team at:
📧 support@liftwear.com

Once your request is approved, you will receive full return instructions, including a pre-approved return authorization.
Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a product that is damaged, defective, or incorrect, contact us immediately so we can evaluate the situation and provide a proper resolution.

Non-Returnable Items

Due to the nature of our products, items that have been opened or used are not eligible for return.

We also do not accept returns for:

Items purchased during sales or promotional campaigns
Gift cards or store credits
Limited edition or special collection products

If you’re unsure whether your item qualifies for a return, please contact our support team before sending it back.

Exchanges

We do not offer direct exchanges. If you wish to receive a different product, please return the eligible item and place a new order once your return is approved.

European Union Right of Withdrawal

Customers located within the European Union have the right to cancel their purchase within 30 days without providing a reason.

Items must remain unused, unopened, and in their original packaging, along with proof of purchase.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method within up to 10 business days. Processing times may vary depending on your bank or payment provider.

If you have not received your refund after 15 business days from approval, please contact us at:
📧 support@liftwear.com